About This Seminar ...
Organizations of every type everywhere are striving to become more mature and capable in a multitude of disciplines at the same time. Success with introducing change at this rate requires deliberate alignment at every level of business perspectives with IT and other organizational capabilities.
Fundamental change in how work is conceived, designed and performed on the front lines is a challenge for IT departments. It requires an understanding of, and participation in, developing good business / IT strategy, great business architectures, superior business processes, prioritization of overwhelming demand for scarce resources, realistic portfolio and project planning, and the right level of governance. Projects and programs can no longer be undertaken as traditional stand-alone IT initiatives. This seminar shows you how to align all aspects of requirements for business solutions in your project, within or across business processes. It will help you to get all the pieces to fit together in a common-sense-manner.
This seminar is for business and IT managers and practitioners striving to achieve challenging business performance objectives either at the project or enterprise levels. It showcases the latest thinking and practices, supported by extensive case studies and examples. Sometimes controversial, always innovative, the proven best practices taught in this seminar are uniformly practical and implementable. There will also be significant opportunity to network with your peers facing the same challenges.
The brief facilitated workshop sessions are highly interactive and ensure peer-to-peer learning with other attendees.
What You Will Learn
This session is intended to provide a comprehensive view of business, process, automation, and human change. You will learn how to:
Make new Enterprise Architecture practices work best for you. Change your IT approach to ensure complete solutions that satisfy all stakeholder perspectives. Use new tools and techniques to support all requirements and needs, not just the automatable ones. Build the foundation for a usable SOA. Apply the essentials of a model-driven approach to integration.
Benefits to Your Company
Combine all aspects of change into one project approach. Anticipate, respond to, and deliver on changing needs more quickly. Align each program of business change and governance with IT and HR strategies. Continuously manage processes and other capabilities as assets of the enterprise. Balance the competing requirements of functional and process stakeholders. Make integration technologies work effectively for your organization. Define and successfully manage an aligned program of change. Get all people to change with less hassle.
What Makes This Seminar Unique
This seminar is built on latest lessons learned, both good and bad, from real companies, real processes and real initiatives. It shows you how you can use one set of techniques at the project level, the cross-process level, or the enterprise level. It shows how real change management addresses all aspects of change concurrently. It is logical. It is practical. It is comprehensive. It makes sense. It makes you think. It works!
Who Should Attend
This seminar is a must for IT and business strategists, managers, project leaders and practitioners conducting process-based change automation of process solutions.
Business and Business Systems Analysts Business Process Stewards, Owners and Managers Business and Systems Architects, Analysts and Designers Business Managers IT Leaders Program and Project Managers BPM Internal and External Consultants Change Agents who must influence cultural and behavioral transformation HR Professionals dealing with the introduction of new competencies and organization designs
Seminar Outline
The Principles of Business Alignment
Business performance pressures, time, cost and agility Multi-domain alignment factors External and stakeholders driven Enterprise and project levels An alignment framework
Project and Enterprise Strategic Intent: The 'Why' of Alignment
The external environment - Business Scenarios The Strategy Standard: The Business Motivation Model Ends: Vision, Goals, KPIs, and Objectives Means: Mission, Strategies and Tactics Critical success factors (CSFs)
Workshop: What are your strategic criteria for your project or enterprise?
Stakeholder Analysis: The 'Who Cares about What' of Alignment
Finding Stakeholder Roles: Customers, Suppliers, Regulatory etc. Developing a business/project context diagram Stakeholder future state: goals, KPIs, objectives, CSFs Initial stakeholder performance gap assessment Using stakeholder objectives to align requirements and capabilities
Workshop: What is the external context for change?
Processes: The Alignment Glue
Value creation perspective Lifecycles approach Process frameworks and industry reference models Process project scoping and enterprise modeling
Workshop: What is the set of processes in play?
Balanced Solution Performance Measurement: The Higher Authority for Alignment
What can be measured Balancing functional versus process measures A cascading balanced scorecard Measurement traceability down levels
Workshop: What are the measures and targets for your enterprise's solutions?
Aligning Enabling Capabilities: Knowledge, Information and Rules
Discussion: What are some alignment needs from other domains?
Aligning Enabling Capabilities: Human Competencies, Capacities and Work Environment
Discussion: What are some human alignment needs?
Aligning Enabling Capabilities: Information Technologies
Discussion: What are some IT alignment needs?
Developing and Managing the Enterprise Change Program: The How of Alignment
Defining changes in all concurrent domains Prioritizing changes and identifying dependencies Recognizing the current change program and resource commitments Governing a strategically aligned program of change
Workshop: What are your priorities for the change program?
Summary:
Critical factors revisited Tools to track impacts and 'what-if' Human change management: perceptions, politics and commitments
About Your Instructor
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ROGER T. BURLTON
Roger Burlton is a founder of BPTrends Associates and a member of its advisory board. In 1993 he
started the Process Renewal Group: a pioneering association of thought leaders in BPM. He is
considered a global innovator in methods for business and technology change and is recognized
internationally for his leadership. Roger has developed and chaired several high profile
conferences on advanced business and information management globally. His pragmatic BPM global
seminar series started in 1991 and Roger is the longest continuous running BPM educator in the
world. Roger's highly acclaimed book, Business Process Management: Profiting from Process is
regarded as the reference book for process professionals who want to conduct process strategy
and architecture initiatives as well as process renewal projects and process governance.
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